General Term & Condition

Urbanpet Co. LLP (“UCL” or “The Company”) is the creator, author and publisher of this website i.e. www.urbanpet.in (called “the website). UCL owns and operates the services provided through this Website and other physical marketing channels. These Terms and Conditions govern the access and use by any user of this platform, technology, applications, websites, content, Packages, Vet Cards, services and Products, (collectively and individually referred herein as "Our Services and Products") made available by the Company (collectively referred herein as "we" and/or "us").

Customer Agreement for our Services & Products

  1. We reserve the right to modify the Terms of Use at any time without giving you any prior notice. Your use of Our Services following any such modification constitutes your agreement to follow and be bound by the Terms of Use as modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable to general and specific areas of Our Services / Product or to any particular Services / Products offered by us are also considered as Terms of Use. By agreeing to these terms, you also agree to the terms of use of the Service / Products, which are available at www.UrbanPet.in/terms and conditions.
  2. Your right to use the website and the services listed therein will be solely at the discretion of urbanpet.in team.
  3. The Services may change from time to time, at the sole discretion of www.Urbanpet.in , and the agreement will apply to our Veterinary Home Visits & Other Home Services and any use of the Website to avail any of the Services, as well as to all information provided by the user on the website at any given point in time.
  4. This Agreement defines the terms and conditions under which an user is allowed to use the Website and describes the manner in which the urbanpet.in team shall treat the user account while the user and their Pet/s are registered as a member with www.urbanpet.in . If the user have any questions about any part of the Agreement, they may get in touch with the UrbanPet team at [email protected]
  5. By downloading any of the forms, availing any of the services or accessing the Website to use our Veterinary Services and products offered by www.urbanpet.in , you irrevocably accept all the conditions stipulated in this Agreement, the Consent of Pet Parents and all Privacy Policy, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail our Services or procurement of packages / products. By availing any Veterinary Service & Products, you signify your acceptance of the terms of this Agreement.
  6. The Company reserves the right to modify or terminate any portion of the Agreement at any time, and such modifications shall be updated www.UrbanPet.in/termsandconditions. Any such update shall be intimated to the existing users through e-mails communications to their registered e-mail IDs. An user’s use of the Website following any such modification constitutes the user’s agreement to follow and be bound by the Agreement so modified.
  7. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any of our Services.
  8. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to: the Indian Contract Act, 1872, the (Indian) Information Technology Act, 2000, and the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules", and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the "IG Rules").
  9. You must be 18 years of age or older to register, use our Veterinary Services / use other services / procurement of products for your Pets, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to the company that you are 18 years of age or older, and that you have the right, authority & capacity to use the Website and our Services and Products available through the Website, and agree to and abide by this Agreement.
  10. You agree that the Veterinary Service is advised by a qualified Veterinary practitioner / trained professionals and you undertake the responsibility of Medical Services and risks involved. The company will ensure high quality of services but will not be responsible for any Service or Medicinal error including criminal activity by any Veterinarians. You understand and agree that the Services listed in urbanpet.in are offered by the company directly or through Veterinarians / affiliate Veterinarians of the company and has a risk of failure and/or adverse effects resulting in possible mortality of your Pet. You understand and agree that the company does not guarantee any assured recovery or assured outcome from the Veterinary Service offered. You agree to provide a safe environment for our Service Providers / Veterinarians to discharge their duty and you will ensure that they are not harassed, abused or troubled in any way physically or emotionally. You authorize the www.urbanpet.in team to collect the Pets and their owner’s data and use / share the same with others (without revealing your identity). www.urbanpet.in will not be responsible for misuse of your data by our Veterinarians, affiliates Veterinarians, employees or other party. You will make payments to the company as per the terms agreed and will not link it with the outcome of the service provided/ to be provided.
  11. You as our customer and user of our website have agreed that you have understood and all your queries were answered to your satisfaction and you fully understand the benefits /side-effects of the usage of the products being purchased & risks of the vaccine(s)/medications on your Pet/s. You give consent for, carrying out the general services / the medical administration of the vaccine(s) or any possible medicinal treatments. You fully release & discharge the company, its affiliates, Veterinarians, affiliate Veterinarians, Consultants, officers, directors, and employees of the company from any liability for illness, injury, loss, or damage which may result there from.

CONSENT OF PET PARENTS

Urbanpet Co. LLP is the creator, author and publisher of this website i.e. www.urbanpet.in. UCL owns and operates the services provided through this Website and other physical marketing channels. These Terms and Conditions govern the access and use by any user of this platform, technology, applications, websites, content, Packages, Vet Cards, services and Products, (collectively and individually referred herein as "Our Services and Products") made available by the Company (collectively referred herein as "we" and/or "us").

  1. Urbanpet.in provides consultation, vaccinations and health and nutritional advice for your pet through qualified veterinarians / vet care experts / trained personnel / pet nutritionists and under a systematic plan for optimum health of your pets.
  2. You as a user of our website and our services verify that you are the owner and/or authorized agent for the owner of the pet/s and authorize the above procedure to be performed. I authorize the use of medication and vaccinations as deemed necessary by the veterinarian and understand that trained personnel will be employed in the procedure(s) as directed by the veterinarian. I have been advised as to the nature of this procedure to be performed and the risks involved. I understand also that there is always a risk associated with any medicinal episode, even in apparently healthy animals and have discussed my concerns with the veterinarian. I understand that it may be necessary to provide medical procedures which are not anticipated for the safety or care of my pet. I hereby consent to and authorize the performance of such altered and/or additional procedures as are necessary in the veterinarian’s professional judgement. I accept responsibility for any result in additional charges. I agree to be responsible for any charges incurred while my pet is in the care of the “Urbapet.in” team.
  3. Further I as a user of the services as listed in the website and/or purchaser of healthcare packages, products and other services from urbanpet.in, have understood and my queries were answered to my satisfaction and I fully understand the benefits & risks of the vaccine(s) / medications / medical procedure / general procedures on my pet. By availing a service / purchasing a product, I give consent for the medical administration of the vaccine(s) / medical procedures / grooming / pet care services / other services. I fully release & discharge Urbanpet.in, its affiliates, officers, directors, and employees from any liability for illness, injury, loss, or damage which may result there from.